Hello, lovely Style Individualist! ✨ Just as we thoughtfully curate our vintage-inspired Fit & Flare Dresses, cozy Cardigans, and statement Earrings to bring you joy, we want your entire ModCloth experience—from delivery to returns—to feel seamless, transparent, and respectful.
We believe that confidence in your purchase is as foundational as your personal style. This policy is designed to be as straightforward and understandable as our checkout process, guiding you through every step with clarity and care.
🌍 Shipping to Your Doorstep
We’re thrilled to bring our curated collections to savvy, playful, and unique individuals across the globe (excluding some remote areas and parts of Asia). Here’s how we deliver your treasures:
Order Processing Time
Once you place your order, our team carefully prepares your items with love. Please allow 1-2 business days for order processing before your package ships.
Shipping Methods & Timeframes
Standard Shipping
Carrier: DHL or FedEx
Cost: $12.95
Delivery Time: 10-15 business days after shipping
Perfect for when you’re eagerly awaiting that special Graphic Tee or Midi Dress!
Free Shipping
Carrier: EMS
Cost: FREE on orders over $50
Delivery Time: 15-25 business days after shipping
Ideal for stocking up on multiple treasures from our CLOTHING, DRESSES, or BOTTOMS collections!
📦 Our Joyful Return Journey
We understand that sometimes a piece doesn’t fit quite right or match your vision. Our return process is designed to be as thoughtful as our collections.
The Heart of Our Policy: Key Details
- Return & Exchange Window: 15 days from the date you receive your order
- Condition: Items must be unworn, unwashed, with original tags attached, and in their original packaging
- Return Method: Initiate through our online portal only
- Refund Method: Issued to your original payment method
- Shipping Costs: Original shipping fees are non-refundable
🎀 A Note on Final Sale Items
In the spirit of transparency, and as part of our curated collections, please note that all jewelry items (including Earrings and Necklaces from our Jewelry and ACCESSORIES menus) are considered final sale due to hygiene reasons and cannot be returned or exchanged unless they arrive damaged or defective. We ensure every piece is meticulously inspected before it journeys to you.
🔄 Your Step-by-Step Guide to Returns & Exchanges
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Initiate Your Request (Within 15 Days)
Visit our Returns Portal or contact our friendly team at [email protected] to start the process. Have your order number and email address ready.
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Prepare Your Package
Please ensure your items are in their original, saleable condition. Securely pack them in the original packaging if possible, including all tags. For footwear like Flats or Heels, please use the original shoe box.
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Ship Your Return
Once your return is authorized, we will provide you with a return shipping label and instructions. You may use the provided label (cost may be deducted from your refund) or choose your own carrier. Please ship to our returns processing center (address provided upon authorization).
Please do not send returns to our Louisville company address.
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Await Processing & Refund
Once our returns team receives and inspects your package, we will process your request. You will receive an email confirmation.
đź’ł Refunds: Timing & Method
Timing
Please allow 7-10 business days for your refund to be processed after we receive your return. The time it takes for the funds to appear in your account will then depend on your bank or payment provider (typically 3-10 additional business days).
Method
Refunds are issued to the original payment method used (e.g., Visa, MasterCard, JCB, PayPal). Store credit may be offered in certain circumstances.
Deductions
Original shipping costs are non-refundable. If a return label cost was provided and deducted, this will also be reflected in your refund amount.
âť“ What If My Item is Damaged or Incorrect?
Oh dear! We’re so sorry if your treasure didn’t arrive perfectly. If you receive a damaged, defective, or incorrect item (like a Blouse instead of the Casual Dress you ordered), please contact us at [email protected] within 48 hours of delivery. We will happily cover the return shipping costs and expedite a replacement or full refund for you.
Need Help? We’re Here For You!
We’re as dedicated to your satisfaction as we are to your style.
Email: [email protected]
Mailing Address (for correspondence only):
ModCloth, 1709 West Market Street, Louisville, US 40203
With Love and Gratitude
Thank you for being a cherished part of the ModCloth community. We are committed to making every interaction—from finding your perfect Graphic Tee or Maxi Dress to navigating our policies—as joyful, secure, and uniquely you as possible.
If you have any questions at all, our friendly team is always here to help you.