Hello, lovely Style Individualist! ✨

Just as we thoughtfully curate our vintage-inspired Fit & Flare Dresses, cozy Cardigans, and statement Earrings to bring you joy, we want your entire ModCloth experience—including returns—to feel seamless, transparent, and respectful. We believe that confidence in your purchase is as foundational as your personal style. This policy is designed to be as straightforward and understandable as our checkout process, guiding you through every step with clarity and care.

Please read on to learn about our joyful return journey, crafted especially for our global community of savvy, playful, and unique individuals.

📦 The Heart of Our Policy: Key Details at a Glance

  • Return & Exchange Window: 15 days from the date you receive your order.
  • Condition: Items must be unworn, unwashed, with original tags attached, and in their original packaging.
  • Return Method: Please initiate your return through our online portal (details below). We do not accept returns sent directly to our physical address without authorization.
  • Refund Method: Refunds are issued to the original payment method used during purchase.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.

🎀 A Note on Final Sale & Non-Returnable Items:
In the spirit of transparency, and as part of our curated collections, please note that all jewelry items (including Earrings and Necklaces from our Jewelry and ACCESSORIES menus) are considered final sale due to hygiene reasons and cannot be returned or exchanged unless they arrive damaged or defective. We ensure every piece is meticulously inspected before it journeys to you.

🔄 Your Step-by-Step Guide to Returns & Exchanges

Step 1: Initiate Your Request (Within 15 Days)

Visit our Returns Portal or contact our friendly team at [email protected] to start the process. Have your order number and email address ready.

Step 2: Prepare Your Package

Please ensure your items are in their original, saleable condition. Securely pack them in the original packaging if possible, including all tags. For footwear like Flats or Heels, please use the original shoe box.

Step 3: Ship Your Return

Once your return is authorized, we will provide you with a return shipping label and instructions. You may use the provided label (cost may be deducted from your refund) or choose your own carrier. Please ship to our returns processing center at:

ModCloth Returns Center
[Returns Department Address will be provided upon authorization]
(Please do not send returns to our Louisville company address.)

Step 4: Await Processing & Refund

Once our returns team receives and inspects your package, we will process your request. You will receive an email confirmation.

💳 Refunds: Timing & Method

  • Timing: Please allow 7-10 business days for your refund to be processed after we receive your return. The time it takes for the funds to appear in your account will then depend on your bank or payment provider (typically 3-10 additional business days).
  • Method: Refunds are issued to the original payment method used (e.g., Visa, MasterCard, JCB, PayPal). Store credit may be offered in certain circumstances.
  • Deductions: Original shipping costs are non-refundable. If a return label cost was provided and deducted, this will also be reflected.

📝 Return/Exchange Request Template

To make contacting us even easier, feel free to use the template below when emailing us at [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Hello ModCloth Team, I hope you’re having a lovely day! I would like to request a [return/exchange] for an item from my recent order. Order Number: #[Insert Your Order Number] Email Address on Account: [Insert Your Email] Item(s) for Return/Exchange: – [Item Name, e.g., “Floral Fit & Flare Dress”] – [Size/Color] – [Reason for return/exchange, e.g., “Size too small”] I confirm that the item(s) are unworn, unwashed, and have all original tags attached. Could you please provide the next steps and the return authorization details? Thank you for your wonderful help! With kindness, [Your Full Name]

❓ What If My Item is Damaged or Incorrect?

Oh dear! We’re so sorry if your treasure didn’t arrive perfectly. If you receive a damaged, defective, or incorrect item (like a Blouse instead of the Casual Dress you ordered), please contact us at [email protected] within 48 hours of delivery. We will happily cover the return shipping costs and expedite a replacement or full refund for you.

With Love and Gratitude

Thank you for being a cherished part of the ModCloth community. We are committed to making every interaction—from finding your perfect Graphic Tee or Maxi Dress to navigating our policies—as joyful, secure, and uniquely you as possible.

If you have any questions at all, our friendly team is always here to help you.

Need Help? We’re as dedicated to your satisfaction as we are to your style.
Email: [email protected]
Mailing Address (for correspondence only): ModCloth, 1709 West Market Street, Louisville, US 40203

With love and secure shopping,
The ModCloth Team 💕

Last Updated: [Date of Policy Publication]