FAQ

🎀 About Our Products & Style

What kind of clothing and accessories does ModCloth offer?

We specialize in playful, vintage-inspired fashion that celebrates individuality! Our collections include everything from Fit & Flare, Mini, Midi, and Maxi Dresses to Blouses, Cardigans, Graphic Tees, and BOTTOMS like pants and skirts. Don’t forget our ACCESSORIES: statement Earrings, Necklaces, Bags, and shoes from Flats to Heels. Each piece is thoughtfully curated for comfort, character, and a touch of whimsy.

Who is the typical ModCloth customer?

You are! Our target is the savvy, expressive individualist who loves building a versatile wardrobe with unique, conversation-starting pieces. Whether you’re a fan of twirly dresses, cozy hoodies, or bold jewelry, you value quality, curation, and fashion that tells a story.

📦 Shipping & Delivery Adventures

Where does ModCloth ship to?

We ship our joyfully unique finds globally! However, please note that deliveries to some parts of Asia and a few remote regions may not be available due to logistical constraints.

What are my shipping options and costs?

We offer two clear paths to get your treasures to you:
1. Standard Shipping (The Quick & Tracked Route): A flat fee of $12.95. We partner with trusted carriers like DHL or FedEx. After 1-2 business days of processing, delivery typically takes 10-15 business days.
2. Free Shipping (The Economical & Easy Choice): Completely FREE on all orders over $50! We use reliable EMS service. After the same 1-2 day processing, delivery typically takes 15-25 business days.

How long does order processing take?

Every order is handled with care at our home base. We need 1-2 business days to lovingly pick, pack, and prepare your unique pieces for their journey to you.

💳 Payment & Checkout

What payment methods do you accept?

To make checkout as smooth as possible, we accept Visa, MasterCard, JCB, and PayPal.

🔄 Returns & Exchanges

What if my new favorite doesn’t feel like “me”?

We totally get it—sometimes a piece doesn’t play out in real life the way it did in your imagination. That’s okay! Your satisfaction is part of our promise. You can initiate a return within 15 days of receiving your order. We’ll guide you through a simple process to ensure a smooth experience.

👗 Sizing, Care & Account Questions

How can I find the right size?

Each product page has a detailed size guide. We encourage you to check the measurements for your perfect fit, as our vintage-inspired styles often have unique cuts (like our beloved Fit & Flare!).

How do I care for my ModCloth items?

Care instructions are listed on each garment’s label. We recommend gentle washing for delicate fabrics and laying flat to dry for knitwear to keep your pieces looking joyfully unique for years to come.

I’m having trouble with my account. What should I do?

For any account-related issues, please reach out to our friendly team at [email protected]. We’re here to help you get back to browsing and building your dream wardrobe!